Donors Receiving Welcome Emails when they Should not be for DonorCentral
- 24 Jan 2023
- Contributors
- Print
- DarkLight
- PDF
Donors Receiving Welcome Emails when they Should not be for DonorCentral
- Updated on 24 Jan 2023
- Contributors
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Welcome emails have been sent to donors but no one initiated them. The donors in question are not new donors and have been using DonorCentral for some time
Answer:
This was caused by two separate data syncs running, one on the current server and another on the old server. The job on the old server was stopped and disabled and the issue was resolved.
Was this article helpful?
