Grantee Profile with Correct Affiliation Code no longer appears when searching in DonorCentral
  • 18 Jan 2023
  • Contributors
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Grantee Profile with Correct Affiliation Code no longer appears when searching in DonorCentral

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Article summary

A Grantee with previous recommendations is no longer appearing in the Select Prior Recipient dropdown. They also do not appear as an option when searching for existing charities. The grantee's profile has the correct DonorCentral upload affiliation code. 

Steps To Duplicate:
  1. Launch FIMS
  2. Pull up affected profile
  3. Go to Affiliations tab. See that the correct affiliation for uploading to DonorCentral has already been added.
  4. Log into DCNXT
  5. Go into an advisor view for any advisor who has previously recommended a grant for this organization.
  6. Go to make a recommendation
  7. Attempt to search for the organization in existing or prior recipient areas. It does not appear.
Answer:
This issue was corrected for the customer that had the issue. If you have this issue, please create a support case.

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